This is going to be hard work! One aspect that I wrestled with during the tutorial today was operational and strategic thinking. Sometimes I have mistaken my operational thinking as a type of stategy.
"Operational thinking relates to those activities or sets of activities that characterise the internal functioning of an organisation on a day-to-day basis. Examples of such activities include procedures to control quality of input and output, systems for handling customer complaints, techniques for minimising costs or cycle time, systems for managing recruitment or performance-related rewards and so on"
"Strategic thinking, by contrast, considers the performance of such systems and activities in their entirety." - OU Business School, What is Strategy, pg18
